Terms & Conditions

This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website www.planethippo.co.uk (our “site”). Please read these terms of use carefully before you start to use our site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

1. INFORMATION ABOUT US
1.1 www.planethippo.co.uk is a site operated by Planet Hippo Limited (“we”). We are registered in England and Wales under company number 05909167 and have our registered office at Planet Hippo Internet Ltd, Hollis House, Measbury Road, Oswestry, Shropshire, SY10 8NR. Our trading address is Planet Hippo Internet Ltd, Hollis House, Measbury Road, Oswestry, Shropshire, SY10 8NR

2. ACCESSING OUR SITE
2.1 Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the services we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.

2.2 From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.

2.3 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

3. INTELLECTUAL PROPERTY RIGHTS
3.1 We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

3.2 You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

3.3 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

3.4 Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

3.5 You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licencors.

3.6 If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

4. RELIANCE ON INFORMATION POSTED
4.1 Materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

5. OUR SITE CHANGES REGULARLY
5.1 We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

6. OUR LIABILITY
6.1 Except as otherwise provided by a contract created between you and us incorporating our terms and conditions of supply https://www.planethippo.co.uk/terms-conditions/, the material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

6.1.1 all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

6.1.2 any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site services, any websites linked to it and any materials posted on it, including, without limitation any liability for:

6.1.2.1 loss of income or revenue;

6.1.2.2 loss of business;

6.1.2.3 loss of profits or contracts;

6.1.2.4 loss of anticipated savings;

6.1.2.5 loss of data;

6.1.2.6 loss of goodwill;

6.1.2.7wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

6.2 This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

7. INFORMATION ABOUT YOU AND YOUR VISITS TO OUR SITE
7.1 We process information about you in accordance with our privacy policy https://www.planethippo.co.uk/privacy-policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

8. TRANSACTIONS CONCLUDED THROUGH OUR SITE
8.1 Contracts for the supply of our services (such as our hosting services or domain name registration services) formed through our site or as a result of visits made by you are governed by our terms and conditions of supply https://www.planethippo.co.uk/terms-conditions/

9. VIRUSES, HACKING AND OTHER OFFENCES
9.1 You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site or used to provide our services. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.

9.2 By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

9.3 We will not be liable for any loss or damage caused by any denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it. We do not allow backups to be taking by you or anyone using the service.

10. FILE STORAGE / ONLINE BACKUPS
10.1 We do not permit the use of our shared hosting platforms for the storage of backup or archival data including large amounts of plugin cache data (we operate server-side caching as standard), mirror sites, storage of game data including flash games, personal multimedia content such as movies, music, photos or other media. Your account and any sub-accounts may be used for genuine web hosting purposes only. Any such content is not permitted and will be removed and any offending accounts suspended.

10.2 Services such as OwnCloud are not permitted on our shared hosting and accounts found to be utilizing web space for such services will have their data removed and services suspended.

10.3 We don’t limit your disk space providing the majority of your space is used for web hosting. We do not permit the use of our shared hosting as an e-mail archival system and you may be asked to remove e-mail, archive e-mail to your computer or upgrade to a VPS solution if it is determined your account is being used as such.

11. LINKS FROM OUR SITE
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

12 LINKING TO OUR SITE
12.1 You may link to our site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

12.2 You must not establish a link from any website that is not owned by you.

12.3 Our site must not be framed on any other site. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in our acceptable use policy https://www.planethippo.co.uk/privacy-policy

12.4 If you wish to make any use of material on our site other than as set out above, please address your request to Planet Hippo Internet Ltd, Hollis House, Measbury Road, Oswestry, Shropshire, SY10 8NR.

13. JURISDICTION AND APPLICABLE LAW
13.1 The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. These terms of use are governed by English law.

14. TRADE MARK
14.1 “Planet Hippo” is the UK registered trade mark of Planet Hippo Limited.

15. VARIATIONS
15.1 We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

16. YOUR CONCERNS
16.1 If you have any concerns about material which appears on our site, please contact Planet Hippo Internet Ltd, Hollis House, Measbury Road, Oswestry, Shropshire, SY10 8NR.

17. BILLING
17.1 Invoices are created automatically via a automated system. Invoices will be created with a due date and a creation date. All bills will be attempted to be billed even if the due date hasn’t been reached. If your payment hasn’t cleared the out standing amount by the due date your service could be disconnected.

17.2 Once as service has been used or purchased no refunds can be given unless the product comes with a money back guarantee and is clearly marked on the website at the time of purchase.

18. REFUNDS
18.1 No refunds can be issued on products such as VPS servers and Dedicated servers. The above products are exempt from any refund policy and a 30 days cancelation notice is required. All cancellations are taken 30 days from the next billing date.

18.2 Refunds can only be placed back on the card that was originally used to purchase the product or service. refunds can take between 3 and 5 working days to appear on the account.

19. DOMAIN AND DOMAIN TRANSFERS
19.1 All domains can be transferred to another host subject to a transfer fee of £15.00 + Vat.

19.2 Domains that have been included when purchasing a hosting package would remain the property of Planet Hippo until 1 year of web hosting has been completed or a fee which would be calculated as the cost of the domain name plus the transfer fee would be charged. If a package includes a free domain it must be selected at the time of purchase as this will be your account leading domain. No free domain will be supplied if you select to transfer a domain from an existing provider.

19.3 All domains once purchased are placed in the registrants name and are the property of the registrant.

19.4 We have the right to suspend a domain name if we believe incorrect or false data has been entered at the time of purchase. At times we may contact the registrant and ask that your data is updated and a temporary suspension may be placed on the domain until this is acted upon.

19.5 Affiliate payouts will only be transfer to the affiliate 180 days after the entail sale. Commission will not be paid if a cancellation of server or suspension applies within this time period. You will need to have at least £50 in your affiliate account before a transfer of money is performed.

19.6 All domain names are charged as per what is displayed in the shopping cart at the time of checkout. These prices will also be displayed clearly on purchase pages and product tables where relevant.

19.7 Expiring domain names – All expiring domain names will be emailed 30 days prior to the expiration date. You will be notified 3 times within this 30 day period asking you to renew should you wish to re purchase. For security reasons we have placed all domains names on auto renew. Should you no longer wish to renew the domain name we request that you place a cancellation from within your Planet Hippo control panel.

19.8 Auto renew domain names – Your domain name will be placed within the domain section of your control panel. This will show clearly the start date along with the renewal date and cost for renewing this domain name. You can choose to increase the time your registration period is set to by option to increase the period of registration from the drop down section in my domains names.

19.9 All purchases of .uk domain names are bound by the legal terms and conditions of Nominet. These terms can be found via the following URL https://www.nominet.uk/go/terms

20. COMPLAINTS
20.1 Should you have a complaint about the product, service or support you have received from Planet Hippo Internet, if our customer service team have unable to resolve this to your satisfaction we would request you put this in writing and send via email to complaints@planethippo.com. Alternatively you can send your complaint by post to Planet Hippo Internet Ltd, Hollis House, Measbury Road, Oswestry, Shropshire, SY10 8NR. You will receive a response within 5 working business days. Your complaint will be escalated to our complaints department and will be handled by a member of our team. We suggest you include as much information as possible, this will reduce the amount of time the case may take in order to produced a resolution.

20.2 Should you wish to have your complaint reviewed by the domain offering provider (wholesaler) you can contact Nominet directly via https://www.nominet.uk/resources/complaints. Nominet company information Nominet UK (company no. 3203859) whose registered office is at Minerva House, Edmund Halley Road, Oxford Science Park, Oxford, OX4 4DQ